Who we are
This website is hosted and managed by The Stationery Office Limited (TSO) on behalf of The National Archives, an executive agency of the Department for Culture, Media and Sport that also incorporates Her Majesty’s Stationery Office. TSO’s registered address is 2 Leman Street, London E1 8FA.
We obtain, process and store personal information in accordance with the Data Protection Act 1998 (the “Act”), as amended, and any appropriate regulations and/or guidance on behalf of The National Archives, the relevant data controller as defined in the Act. The data controller’s address is The National Archives, Kew, Richmond, Surrey, TW9 4DU.
Obtaining your personal information: for customers and users
As a customer/user of The Gazette, we may obtain personal information about you when you register to use this website, place a notice (whether in The Gazette or via The Gazette in a local newspaper), order goods or services or when you provide feedback about our products or services. The information you give us may (without limitation) include your name, address, e-mail address and phone number, date of birth, financial and credit card information.
With regard to each of your visits to our site we may automatically collect technical information about you including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may also automatically collect information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products you have viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page and any phone number used to call our customer service number.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics and search information providers and credit reference agencies) and may receive information about you from them.
Processing your personal information: for customers and users
As a customer/user of The Gazette, we will use the personal information that you provide us with to process your order for our products or services and to ensure that any goods ordered are delivered to the address specified. We may share your information with selected third parties including business partners, suppliers, third party payment merchants and sub-contractors for the performance of any contract with you (including, without limitation, for the purpose of placing local newspaper notices). We may, if necessary, contact you to confirm that we are fulfilling your order in accordance with your instructions or to obtain any other pertinent information concerning this.
When you enquire or provide feedback about our products and services we will use the contact details that you have provided to respond to you. We will also use the information you provide us with to notify you about any changes to our services.
Any feedback that you provide will help us to understand how our products and services are perceived by our customers and which of our products and services are of most interest. We may use such information to tailor our service offerings to suit your needs and improve our product and service offerings for the benefit of our customers generally.
We may use technical information we collect about you to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes or to improve our site to ensure that content is presented in the most effective manner for you and your computer. We may combine information received from other sources with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out in this policy (depending on the types of information we receive).
Direct marketing material
We (and/or our group companies) may use your personal information to keep you informed of products, services and events that we feel may be of interest to you or your business. We may also use your personal information to keep you informed of new and/or existing products that are similar to those that you have previously used.
You may ask us at any time to cease sending you direct marketing material by contacting our customer services team on +44 (0)333 202 5070 or by sending an email to firstname.lastname@example.org.
Email marketing communications
Recipients of our email newsletter services have either consented to receiving such material or have placed an order with us for similar products or services.
Where you have consented to receiving email marketing material from us (and/or our group companies) or are currently receiving material relating to similar products or services, you may ask us at any time to cease sending you such material. Unsubscribe instructions are clearly outlined at the bottom of every direct marketing email that we send you.
Obtaining and processing your personal information: if you are the subject of a notice placed in The Gazette
Notices published on this website may contain personal data as defined by the Act. The data controller (as defined in the Act) is the Controller of HMSO, part of The National Archives, operating in her capacity as superintendent of the publishing of The Gazette. TSO is the data processor (as defined in the Act) and deliver The Gazette under a concessionary contract to The National Archives.
The role of The Gazette is to place official information on the public record and in the public domain, creating a permanent official record. This includes information that is required by statute to be published, and information which people or organisations choose to record officially.
If there is a statutory requirement to publish a notice in The Gazette, the personal data in these notices consists of information which the data controller is obliged to publish under legislation. For example, the publication of bankruptcy orders in The Gazette is governed by the Insolvency Rules, rule 6.46.
Accuracy of notice content
The information published on this website is obtained from a number of sources, primarily from within government or from other recognised notice placers, mainly in the legal or accounting professions or corporate bodies.
As a data processor, TSO complies with the Act, in relation to any personal data referred to in any published notice is accurate, by requiring any third party advertiser to warrant the accuracy of the information as part of the terms and conditions of placing the notice.
Separately, certain validation checks are carried out in accordance with TSO’s contract with TNA. Details of which can be found here.
However, if you believe that the information contained in a notice published in The Gazette is inaccurate and evidence can be provided by an authoritative body, by which we mean: a regulator (for example the Law Society); an ombudsman (for example the FCA or the ICO); an Insolvency Practitioner; the Official Receiver; The Insolvency Service in England, Wales and Northern Ireland and Accountant in Bankruptcy in Scotland; or a court of law, you can do one of the following:
- If you placed the notice: contact customer services informing them which part of the notice is inaccurate. They will need evidence from you, or from an authoritative body, that clearly proves the inaccuracy of the information in the notice, before any action is possible. For example, you will need to send evidence of a correct date for a court hearing, if you believe the date in the notice is wrong. Corrective action will either be a reinsertion, retraction or substitution notice. If this is a result of notice placer error there will be a charge for correcting inaccurate information, which the customer services team will discuss with you.
- If you did not place the notice: contact the organisation or person who placed the notice and explain your concerns. Ask the notice placer to contact The Gazette customer services team with evidence of factual inaccuracy supported by evidence from an authoritative body. We will then be able to take appropriate action, which will either be a reinsertion, retraction or substitution notice. For personal insolvencies, the notice placer will be your Insolvency Practitioner. There may be a charge for correcting inaccurate information which the customer services team will discuss with the notice placer. If you are not able to contact the notice placer, but have evidence from an authoritative body, contact customer services and we will discuss options with you. There will be a charge for correcting inaccurate information, which the customer services team will discuss with the notice placer.
Removing notices after they have been published
As a governing principle, we do not remove notices after they have been published online or in print in The Gazette. This is because the notices in The Gazette form part of the complete and official public record.
We will, however, redact information such as addresses, where there is evidence of a significant risk to the physical or mental health or the safety of the data subject. Such evidence would need to come from the police, security services, social services, child protection services, a doctor or other medical professional. Redacting information means obscuring it so that it cannot be read. If you think you have evidence which would lead to redacting your personal information please contact the customer services team.
Personal insolvency notices
Personal insolvency notices are published in accordance with the requirements of the Data Protection Act 1998 (as amended) and/or any appropriate regulations and/or guidance (the “Act”). The data controller (as defined in the Act) is the Controller of HMSO, part of The National Archives, operating in her capacity as superintendent of the publishing of The Gazette. TSO delivers The Gazette under a concessionary contract to The National Archives, and acts as the data processor.
In the UK, the publication of bankruptcy orders in The Gazette is governed by the Insolvency Rules. Once made, the order is required by law to be gazetted (rule 6.46) making the notices available to the public as evidence of the conduct of discharged or undischarged bankrupts. The order is therefore a statement of fact at the time of issue, and a matter of public record.
In Scotland, the publication of sequestration (bankruptcy) and trust deed orders in The Edinburgh Gazette was required under the Bankruptcy (Scotland) Act 1985, but these requirements have been repealed over a period from 2010 – 2015 (see the Home Owner and Debtor Protection (Scotland) Act 2010, the Protected Trust Deeds (Scotland) Regulations 2008 and The Bankruptcy and Debt Advice (Scotland) Act 2014). Notices, therefore, may have been placed as a consequence of a statutory requirement to do so, or because the Insolvency Practitioner has chosen to put the facts of the bankruptcy officially on the public record, for example to better inform potential creditors.
Excluding personal insolvency notices from search engine results
We maintain personal insolvency notices on The Gazette website as part of a permanent official record. However we instruct search engines to start to exclude personal insolvency notices from their search results after the bankruptcy has been discharged and information about the insolvency is removed from insolvency service registers (in the UK this happens after one year and three months).
Every type of insolvency notice has a different notice code and each notice code is automatically added to The Gazette’s robot.txt file one year and three months after it was placed. The robot.txt file instructs search engines, if they adhere to these rules, to exclude results from their search. The automatic adding of notice codes to The Gazette’s robot.txt file means that the first notice about your personal insolvency will be excluded from search engines one year and three months after it was placed but it will take an additional year before the final notice about your bankruptcy is excluded.
If you want to request that the Official Receiver places a discharge of insolvency notice in The Gazette, point 12 in the Insolvency Service’s guidance on discharge from bankruptcy sets out the process you must follow.
If your bankruptcy is annulled you can also request that the Official Receiver places a notice of annulment in The Gazette. Point 13 In the Insolvency Service’s guidance on annulment sets out the process you must follow.
Security of information and personal data
Our e-commerce activities are certified to the best practice information security standard ISO 27001 and we follow strict security procedures for obtaining, processing and storing the personal information with which we have been entrusted. Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.
We will, at your request, provide you with a copy of any personal information that we are holding about you. We will charge an administration fee of £10 on each occasion that such a request is made and we will require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you.
Other than in relation to personal insolvency notices (which are dealt with elsewhere in this privacy statement), we will also correct or delete any inaccurate information that we are holding about you that is evidenced and brought to our attention, but please note that there may be a charge for this service. Please contact our customer services team for further information.
To request a copy of any personal information that we are holding about you please email email@example.com.
We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other information, for example information about the pages users access or visit, the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, for example via a particular hyperlink or link contained within a marketing email.
The information we collect in this way is used for internal review and to help us improve the site and services, whether it is the layout of our websites or the services we offer. This information is not shared with other organisations for commercial purposes.
Links to other websites
For information about using The Gazette logo, see our logo reuse guidelines.
Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us, please let us know of any way that we can improve our service to you by contacting us at +44 (0)333 202 5070 or email firstname.lastname@example.org.
Thank you for your valued custom.